Owens & Minor: A focus on operating productivity
Product DetailsExecutive summary: This medical/surgical supplies distributor focused on improving its logistics productivity in an extremely competitive and fast-changing marketplace. Its strategy to unbundle services and provide supply chain management tools to customers and suppliers has some important lessons for all distribution companies.
'Distribution is a pennies business, and improving productivity is bread and butter to everything we do,' says the letter to shareholders in the Owens & Minor 2000 annual report. 'We measure most everything, especially in the warehouse.' That sums up how this medical and surgical supplies distributor has carved a strong competitive niche in an industry undergoing intense consolidation and competitive cost pressures. It's also a ...