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Keeping a Customer Focus in a Digital World - Digital Download
This is a digital file. When you place your order, your receipt will include a Dropbox link to download the program files.
Relationships are a critical component of every successful distributor's strategy. But as e-commerce and other digital tools continue to alter the supply chain, how distributors interact with their customers is also changing.
In this 60-minute webcast, MDM Editor Jenel Stelton-Holtmeier is joined by Kelly Squizzero, Lisa Russell and Chris Weaver of Infor to discuss how distributors can effectively use digital tools to enhance relationships instead of letting them be a barrier to maintaining them.
This webcast includes:
- Results from the MDM/Infor survey “Keeping a Customer Focus in a Digital Age”
- How digital tools can help improve customer relationships
- Strategies for identifying your customer needs – and your investment targets
Kelly has been with Infor for more than 25 years. Her focus has been on distribution ERP solutions in leadership roles across product management, customer support, professional services and presales.
Jenel joined MDM as Associate Editor in 2008. While she covers a broad range of topics, she has particular interest in the impact of government policies and the economy on the wholesale distribution industry.
Prior to joining MDM, Jenel spent seven years working in the banking industry and has written for various publications including the Denver Post. She has Bachelor of Arts degrees from the University of Oregon (journalism) and Minnesota State University-Moorhead (political science) and a Master of Arts degree from the University of Colorado Boulder.
Lisa Russell, Marketing Director, Infor
Lisa has been with Infor for more than 20 years. Her career has been dedicated to supporting distribution businesses in various capacities. With Infor, she took responsibility for overseeing all distribution customer and prospect programs and communications.
Chris Weaver, Senior Manager, Software Development, Infor
Chris has worked with Infor Distribution as both a customer and a development manager for Infor for 18 years. He is currently a senior development manager for Infor Distribution’s mobility solutions and architecture for Infor Distribution SX.e. Prior to joining Infor, Chris served multiple roles in the HVAC distribution industry, where he focused on development of ERP, e-commerce, and mobility solutions.