How Automation Can Enhance Your Customer Service
Automated processes like order-to-cash (O2C) can eliminate human errors, reduce costs and strengthen both your relationship and your wallet share with customers.
customer service
A Distributor’s Strategic Plan Starts with Customer Insight
Connect with customers, ask them questions and listen for their responses, look for themes in the conversation and then follow up on the discussion, recommends IRCG’s Dan Horan.
The Problem with Monolithic Sales Coverage Models
Appropriately segmenting customers and aligning sales and marketing service levels help to maximize growth and manage overall cost to serve.
The Capability Tool Kit for Distributors to Define and Differentiate Service Levels
To create a margin-friendly customer service model, examine your firm’s capabilities and responsiveness.