Customer Experience: The Make or Break Sales Tool of 2023 - Modern Distribution Management

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Get this new whitepaper that examines what indispensability looks like for distributors, and how they can achieve it.

Susan Merlo takes us through the research and information from across the industry proving the importance of the customer experience. From Gartner to McKinsey and the Harvard Business Review, see what they have to say about:

  • Why customers stay with you.
  • What you can do to keep and attract new customers.
  • How you can become indispensable.

Many distributors are locked into an increasingly outdated view of e-commerce as a bolt-on to their main business. Distributors need to look at digital commerce differently or risk being left behind.  Download your copy today.

MDM provides a limited number of free reports on an annual basis. Stay in the know all year long when you become an MDM Premium Member.  MDM Premium delivers business intelligence from across the wholesale industry so that distribution executives can stay competitive, anticipate market shifts and make more informed business decisions. 

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Connecting distribution executives with the information and experts that empower their business. MDM Premium | Better decisions start here

Download This Free Whitepaper to Learn How to Become INDISPENSABLE to Your Customers:

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  • Current trends analysis, market data, economic updates and competitor & supplier market moves
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  • Access to MDM’s Editors

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