Year-to-date, the goods and services deficit decreased 1.7%.
Day: February 5, 2020
For the full year, sales grew 5.8%.
Profit decreased 34% to $1.4 billion.
The company also announced that is has acquired IntelliPower.
Under-investing in customer-facing resources and tools can erode a distributors value, says management consultant Andrew Horvath. However, he cautions that being all things to all customers is often an expensive and inefficient approach. Successful distributors differentiate commercial service levels (CSLs) based on customer need and value, Horvath says.