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Organizational memory can be a heavy burden for established businesses, according to a recent Harvard Business Review blog post, “When Organizational Memory Stands in the Way.” It can result in outdated mindsets and assumptions, obsolete policies and practices, and underperforming products and services.

The authors cite Blackberry as an example; the company continued to focus on the physical keyboard when the market had moved to a touchscreen. As a result, its previously …

If you stand by and fear the technology, your customers will quickly pass you by.

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