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Maximizing Customer Service and Profitability in the Face of Disruption
Wholesale distributors face unprecedented pressure from changing customer expectations, evolving competition, and the rapid development of technology. Companies that are able to address these pressures quickly have the best chance at continued success. With disruption and change inevitable, what ways can you respond to evolve your business? What areas should distributors prioritize in order to make the most impact?Read More
Customer Connection: Personalization is Powerful
The definition of top-tier customer service has changed rapidly. Customers across every wholesale distribution sector expect an Amazon-like customer experience in 2019. Are you providing it? Join us for this free one-hour webcast on Thursday, Feb. 7 at 1 PM ET as we examine the key elements distributors can leverage to engage customers more deeply.Read More
This 60-minute webcast, sponsored by Oracle NetSuite, analyzes the latest economic trends, emerging growth opportunities and how the competitive landscape is shifting – and how distributors and manufacturers can capitalize on all of these trends.Read More
As digital disruption continues to pressure traditional distribution sales channels, new value propositions are emerging to level the playing field. In this free 60-minute webcast at 1 p.m. Eastern, Tuesday, Dec. 18, MDM’s research team will review and analyze the results of its recent survey on how distributors are shifting priorities around technology and talent.
Here’s a sneak peek at our conversation: Better technology by itself is not enough. To create more competitive cost structures, control margins, and provide consistent customer experience across sales channels, new and more innovative leadership and skillsets are required.Read More
- Amazon Business is on track for $10B in sales in 2018 – in only its third year.
- Leading distributors have been in the e-commerce game for years and are doubling-down to ensure they have the competitive capabilities.
- Now these companies are investing in artificial intelligence, augmented reality, Internet of Things, automation and more to deliver an endless list of new benefits to customers.
Learn from these juggernauts to quickly build your own powerful e-commerce value proposition? How will you close the gaps? This 60-minute webcast, sponsored by PROS, will quickly advance your understanding of how you can close the gaps with Amazon Business and leading digital distributors.Read More
The road to true, transaction-enabled e-commerce is fraught with obstacles, with many “right paths” to success. But there are proven best practices. Join MDM’s Ian Heller and Ben Johnson, President of Casey’s Distributing, to hear the results of MDM’s latest survey on e-commerce implementation and learn from the story of how one of North America’s largest sports novelties distributors, with more than 50,000 SKUs, quickly built a strong e-commerce platform with integrated inventory management capability.Read More
The use of digital technologies has to start with a vision set by each and every distributor’s leader. That vision must explain how the distributor’s markets are changing and how digital tools will enable the business to compete. Without a vision, distributors do not realize an adequate return on digital investments. With a vision, distributors can reach for improved business performance and competitiveness.Read More
Most executives have heard of AI but don't understand the terms or the implications for distributors. Digital competitors are building AI-driven capabilities that will provide customers with important benefits. Should you build your own artificial intelligence capabilities or enhance your “people-dependent” value?Read More
This year is shaping up as the strongest in many years for distributors. MDM predicts that all but two of the 19 major sectors will record revenue growth in 2018 and 2019. Overall, MDM forecasts 2018 industry revenues for the U.S. wholesale distribution sector to grow at 5.3 percent, slowing to 3.6 percent in 2019.Read More