In line with The Home Depot’s recent efforts to grow its underserved Pro market largely made up of contractors, the retail giant has named two executives to help lead the charge.
Home Depot named Ann-Marie Campbell as Senior Executive Vice President, effective Nov. 1, to assume responsibility for outside Pro sales efforts as well as the company’s installation services business; and named Hector Padilla as EVP of U.S. stores and operations, where he will lead the company’s three U.S. operating divisions comprising more than 2,000 U.S. stores.
By combining the outside sales and service business with the global store organization, the company says it is bringing together its full ecosystem of expertise with its newest capabilities to serve its Pro customers – from the core Pro customer working on smaller, simpler projects to Pros working on larger, more complex projects.
In August, The Home Depot detailed its plans for how it would create an “ecosystem” for its Pro customers, who are typically served by wholesale distributors, as well as how eyeing deeper market penetration into MRO.
“Pro is our biggest growth opportunity, and in order to provide the products and capabilities pros need, we are evolving our organization and approach to better serve them,” said Ted Decker, Chair, President and CEO of The Home Depot in an Oct. 26 news release. “Ann-Marie and Hector are incredible leaders who understand the unique requirements of the pro, as well as the dynamic operating environment across stores. I’m confident their focus on our customers, dedication to our associates, and passion for our culture will help us capture the enormous opportunity ahead.”
Campbell has served as EVP of U.S. stores and international operations since 2020. Upon her new role, the 38-year company veteran will continue to oversee U.S. stores and operations, The Home Depot Canada and The Home Depot Mexico business units.
Padilla has been with The Home Depot for more than 29 years and has served across the company’s pro, store and services organizations. Most recently, he was EVP of outside sales and service, where he led the company’s pro and installation services units. Padilla will now report to Campbell.