Posts By Bridget McCrea

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Now customer support manager, Palmer Johnson Power Systems Mary Klett quickly rose through the ranks at the company after starting as a customer service rep, thanks to the 38-year-olds willingness to take on new opportunities, like gamification, and her exceptional ability to support her team.

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Increased competition from both traditional and non-traditional distributors coupled with technological advancements have put the power of analytics into distributors hands. Use your metrics to your advantage to measure company performance, make better decisions, understand customer activity and give customers exactly what they want.
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Already a growing strategy for larger global firms, small- to mid-size distributors can benefit the business by bringing HR into overall company planning. Distributors can start by rethinking the HR department label, bringing HR into safety initiatives, ensuring the right leaders are in place and embedding employee relations into recruitment and selection.