
Customers looking to reset after COVID-19 disruption will want efficiency gains made possible by data, digitization and automation, says Suroor Anwar, VP at the electronic products distributor.
The 38-year-old industry outsider came into distribution when e-commerce was just taking off and has since led MSC Industrial Supplys Better MRO online knowledge hub to hundreds of thousands of monthly visitors.
Now customer support manager, Palmer Johnson Power Systems Mary Klett quickly rose through the ranks at the company after starting as a customer service rep, thanks to the 38-year-olds willingness to take on new opportunities, like gamification, and her exceptional ability to support her team.
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Distributors posted aggregate revenue growth (excluding acquisitions) of 0.8% during the fourth quarter of 2019 — below the 1.9% growth originally forecasted for the quarter, according to the latest Baird Industrial Distribution Survey, conducted in partnership with MDM. Growth decelerated 160 basis points versus the previous quarter, continuing the recent trend of sequentially moderating growth.So, […]
Distributors that are on the path to sustainability are realizing a long list of benefits that come from operating as a good corporate citizen in their communities.
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