Why Customer Experience Should Be a Priority Now
We’re in a Twilight Zone between a pandemic-induced recession and a predicted strong recovery. This is the time to recalibrate and upgrade how customers experience your company’s value.
We’re in a Twilight Zone between a pandemic-induced recession and a predicted strong recovery. This is the time to recalibrate and upgrade how customers experience your company’s value.
On January’s fourth-quarter earnings call, Fastenal CEO Dan Florness and CFO Holden Lewis pulled back the curtain on how they view the company’s diminishing role of physical branches.
Changes throughout the electrical distributor designed to help company “focus on growth and customer expectations.”
For the full year of 2020, Fastenal’s sales increased 5.9% over the previous year driven by nine strong months of safety and PPE sales to offset softer fastener business.