Ace Hardware Hit by Cyber Attack - Modern Distribution Management

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Ace Hardware Hit by Cyber Attack

'We are currently unable to process orders online,' a banner reads on the hardware retailer's website.
Oak Brook, Illinois-based retail hardware store Ace Hardware recently celebrated the opening of its 105th new store in 2022.
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Oak Brook, Illinois-based retailer Ace Hardware said it’s responding to a cyber attack, according to a message sent to all Ace members and retail customers from President & CEO John Venhuizen.

“On Sunday morning, we detected a cybersecurity incident that is impacting the majority of our IT systems,” Venhuizen said. “As a result of this incident, many of our key operating systems, including ACENET, our Warehouse Management Systems, the Ace Retailer Mobile Assistant (ARMA), Hot Sheets, Invoices, Ace Rewards and the Care Center’s phone system have been interrupted or suspended.”

As of Monday afternoon, Oct. 30, Ace’s website included a banner that read, “We are currently unable to process orders online.”

Venhuizen said the attack was affecting shipments. Deliveries scheduled for Oct. 30 “will not be occurring,” he said, and customers looking to place additional orders on that day were advised to wait.

“Your Ace team, along with the support of a group of technical forensic experts, is working feverishly to resolve this situation,” Venhuizen said in his note. “Nothing is more important than restoring all operations as soon as humanly possible.”

Customers are being encouraged to visit their nearest physical Ace location if they need to purchase products.

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