Do-it-yourself and contractor supplies retailer and distributor The Home Depot announced March 5 that it is about to launch what it says is the industry’s first real-time delivery tracker for big and bulky materials by the end of March in the company’s latest offering catered to its Pro customers.
In a news release, HD cited industry analysis by Autodesk that found construction pros can spend 35% of their time — or 14 hours a week — on non-productive activities tied to late delivery of critical materials at a jobsite.
Combatting this, HD’s new real-time delivery tracking feature will be available on the company’s mobile app and website, providing minute-by-minute updates on deliveries, including visibility into the truck route and remaining stops. This lets customers see when their large items will arrive, enabling them to plan with greater precision “instead of losing valuable work time due to unpredictable delivery windows.”
The live tracking feature is powered by the company’s new “Driver Handheld” application that transmits real-time GPS data directly from the company’s delivery trucks, presenting it with a location on a live map for customers to track delivery progress.
“Last-mile logistics for large, flatbed deliveries have been a persistent blind spot for retailers delivering building materials to Pros,” said Dee Walk, HD Senior Vice President of Enterprise Delivery Experience. “The Home Depot is focused on removing friction at every step of the customer experience, and we know that every minute counts on a busy job site. With the new real time delivery tracker, we’re pleased to pioneer a new level of transparency with technology that will give our Pro customers peace of mind, and free them up to focus on their business and the job at hand.”
The new feature follows the live tracking HD already offers customers ordering large appliances.
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