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Thomas P. Gale

A Tech Case Study for Smaller Distributors

A $14M distributor's technology implementation experience.
Jenel Stelton-Holtmeier

In 2010, Most Customers Expect What Grainger.com Has

These days, companies should strive for Web sites that are informative, easy-to-use and customer-focused.
Lindsay Young Konzak

How to Sell More to Shrinking Customers

Master distributor United Stationers is helping its office supplies resellers do just that.

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Volume 40 - Number 5 | March 10, 2010 Table of Contents Log In Subscribe

Grainger's E-Commerce Evolution

4005 Issue Cover Image
Lessons learned from distributor's journey on the leading edge of technology.

Sidebar: Grainger's E-Commerce Timeline

Key events in Grainger's e-commerce evolution.

Why United Stationers Bought a Software Company

Master distributor acquires MBS Dev.

NBMDA: Market Visibility Improves

Building materials group's president addresses association's role in tough times.

MDM Industrial Inflation Index: January 2010

Modern Distribution Management's Industrial Inflation Index measures a cross-section of industrial supplies.

Perspective (complimentary)

Commentary: The Ripple Effect of Grainger's E-Commerce Investments

Grainger's investments into e-commerce 10 to 15 years ago don't look like large gambles today, but as our lead article by associate editor Jenel Stelton-Holtmeier illustrates, it was in fact a large dollar amount for what the adoption rate was at the time and also the company's culture. I was publicly skeptical at the time, questioning whether it was bleeding edge rather than leading edge. How smart was I?

As the timeline illustrates, Grainger's online sales took off with the dot-com era by 1999. It has continued to scale up along with the Internet.

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Industry Data: Monthly Wholesale Trade

Source: U.S. Census Bureau

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