It’s time to run toward — and not away from — technology that can improve your business, value proposition and the services you provide to customers, Dirk Beveridge writes.
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Distributors may be missing out on a CRM system’s untapped potential: nurturing customer relationships to drive sales growth.
The first electrical equipment distribution marketplace for professionals in France confirms Sonepar's 'omnichannel ambitions,' it says.
Amid digital expansion, many distributors grew apart from customers during the pandemic. Fastenal did the opposite. In a new MDM Podcast, Mike Hockett and Dan Florness discuss how the company continues to grow closer to its customers.
How can companies enhance their bottom lines by employing better digital strategies? MDM chatted with Stellar Industrial Supply’s John Wiborg and Mass Ingenuity’s Aaron Howard during a recent webcast to answer this and similar questions facing distributors.
One of the sessions at the ISA22 event centered on the topic of omnichannel and what it means today — which goes far beyond just having an e-commerce presence. Here's the key takeaways from that session and their applications.
Five-year company veteran Lisa Pope takes over leadership of the ERP solutions leader after serving as its Americas EVP.
By taking advantage of AI-driven recommendations, organizations are seeing a significant increase in the return on their sales and marketing activities.
What used to be complex corporate spend-management technology is now available to any size of company, according to speakers at a recent Amazon Business virtual conference. It’s a wake-up call for distributors to clearly articulate their value and customer service tools.
The annual event resumed in person this week in Virginia, with 200 industry leaders discussing life in a post-pandemic world, near-term outlooks and building online sales platforms.
MDM this year has hosted an array of guests from across the distribution industry, and many of them have reflected similar outlooks: Challenges may persist, but companies are eyeing realistic paths to growth.
Can these modern-day disruptors displace the value chain, or do all three have more in common than we think?
B2B e-commerce is unique, and the formulas that work for B2C don’t apply to B2B. How do distributors create a digital shopping experience that will resonate with their customers?
A large portion of veteran sales talent is deciding now is a good time to retire. Implementing tech that reduces redundant work and delivers relevant insights is key to achieving growth.
B2B payments and net-term financing capabilities are a prime example of a 'timely, sexy' feature that can drastically accelerate digital growth.
The pandemic forced distributors to increase their online footprint to meet demands from customers; the result is now the new normal.
The ups and downs of COVID-19 made distributors re-think how they use technology to connect with customers; that’s likely to accelerate in 2022.
Shift7 Digital CEO Andrew Walker explains why the "product, product, product" mentality won’t take your distribution website to the next level.
If it doesn’t help your sales team’s workflow or isn’t relevant to your business, it’s not for you, says Benj Cohen, founder of Proton.ai.
Look for technology that will assist with distributors' ongoing challenges through sales enablement, automation, e-commerce, AI and more.
