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Mine existing accounts, focus on empathy and serve customers the way they want to be served.
Cloud technology is here to stay, and the right ERP will help your company navigate not only the COVID-19 crisis but also whatever unknown business disruptions lurk on the horizon.
After seeing a surge in non-traditional business during the pandemic, the Winona, Minnesota-based distributor is looking to create long-term relationships with these newfound customers as normal buying patterns resume.
Automated processes like order-to-cash (O2C) can eliminate human errors, reduce costs and strengthen both your relationship and your wallet share with customers.
Connect with customers, ask them questions and listen for their responses, look for themes in the conversation and then follow up on the discussion, recommends IRCG’s Dan Horan.
The old axiom of delivering what your customers want, when they want it and where they want it may be holding your distribution business back.
Appropriately segmenting customers and aligning sales and marketing service levels help to maximize growth and manage overall cost to serve.
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Mergers and acquisitions among distributors and manufacturers picked up last month after an especially slow April and May, due to concerns over the coronavirus.Â
