Irving, Texas-based FleetPride Inc., a distributor of truck and trailer parts and services, has created a new e-commerce site to allow customers to quickly place orders.
The company’s web customers previously could only look up product information and were unable to purchase items. There are more than 176,000 products available online for all Class 6-8 vehicles and heavy-duty trailers, FleetPride said.
Customers can search by part number, cross reference, year, make, model, engine type or vehicle identification number.
The site features “My Fleet,” where customers can securely store information on their vehicles to easily find needed parts, the company said.
Customers also can create lists for the products they want to save, find alternative parts and look for additional parts to help complete their jobs.
FleetPride also said its e-commerce site will enhance the customer experience by offering direct shipping options to customers from its five distribution centers, as well as branches across the U.S.
“Whether it is a truck down situation, or re-ordering to stock up on items, FleetPride will relentlessly pursue being the first click for customers in the heavy duty industry by being the most reliable solution,” said Darren Taylor, FleetPride senior vice president of marketing and digital. “Now customers can click, talk, chat or visit FleetPride to immediately access the expansive inventory of parts and vast network of stores, service centers and distribution centers to get the exact products and services needed to keep their trucks moving.”
All orders and invoices, regardless of whether they are placed online or in stores, can be conveniently managed through the site, the company said. In addition, products ordered online can be returned to any FleetPride location.
FleetPride also said it employs live chat and phone support options from its team of experts, as well as a help page with useful tips for customers.