Throughout history, the distribution industry has looked to specific metrics to understand business performance. By tracking these metrics, organizations know how they are doing, month over month, quarter over quarter, and year over year.

But often, organizations fail to review, reevaluate, and adjust their metrics regularly; as a result, organizations can end up paying attention to the wrong metrics or things that are no longer truly meaningful.

Get started with five key metrics that distributors should be reviewing, reevaluating, and adjusting to drive 2022 revenue.

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Among the pandemic-era trends that have impacted distributors, a deeper focus on robust technology investments may be the longest lasting. Read the results and analysis of the technology portion of the 2022 MDM Trends Survey, where you’ll find how distributors expect to make technology investments and ways companies can plan now to get ahead of the next wave of innovation.

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Supply chain disruptions are expected to continue throughout the coming year and beyond. But that doesn’t mean there is nothing distributors can do about it. This whitepaper addresses some of the key issues that are preventing a smooth supply chain and ways that distributors are approaching the challenges. From taking a closer look at near-shoring to investing in more collaborative business partners and technology, three supply chain experts will take you through the latest thinking on the topic.

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Transform the customer experience, manage costs, and grow revenue — all with artificial intelligence (AI). It sounds like science fiction, but the benefits of AI are grounded and catching on with today’s biggest digital leaders.

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In a recent survey, distribution industry leaders shared their insights on the power of document automation and its transformative impact on the customer experience.

With Conexiom, teams across the distribution industry are cutting down processing time to provide a seamless end-to-end customer experience.

Download this infographic to learn more about how you can improve order processes speeds — and your company’s customer experience.

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Most distributors agree that excellent customer service is not only a way to differentiate themselves from the competition, but it’s also extremely important to the bottom line. Take a look at this eye-opening infographic, based on a January 2021 survey of distributors, that shows just how important the customer service team is to the company’s success — and highlights some of the obstacles that are getting in the way of fulfilling that promise of market-leading customer service.

Take a closer look at the data that’s setting the tone for 2021 performance.

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In a new report, “Is Now the Time To Purchase a New ERP for Wholesale Distribution,” widely-recognized technology analyst Cindy Jutras makes a compelling case for why today’s wholesalers and distributors should not postpone ERP replacement during the pandemic and beyond.

Download the report and watch the on-demand webinar today, to learn why the pandemic’s acceleration of digital transformation is making cloud distribution solutions an imperative.

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Streamlining sales order automation is a critical component influencing the future of business success. Automation enables companies to deliver goods efficiently while also enhancing customer relationships and experience.

This ebook outlines six significant business outcomes that manufacturers and distributors have achieved when implementing automated order processing.

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COVID-19 has brought sweeping changes to how distributors approach technology, forcing old operating practices out the door. Distributors have found themselves needing to build increasingly technology-enabled organizations.

In this MDM executive summary, we look at how three distribution executives responded to the pandemic with strategic digital transformations.

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All organizations are being asked to do more with less, and distributors are no exception. Distributors must be able to profitably engage with their customers. In this whitepaper, we show how distributors are using sales order automation to improve efficiencies, save on labor costs and elevate customer relationships.

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It’s been a year of transformation. The pandemic has accelerated business. It’s also slowed it down. In between the rises and falls, distributors are finding themselves in need of new ways to communicate, track inventory and monitor team performance. This whitepaper shares both results stemming from MDM’s latest Trends survey as well as real-life scenarios on how distributors are investing in technology to tackle the unique business challenges and opportunities of 2020.

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