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Page 119

Latest In Operations

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The Mask-to-Mask Distribution Environment is Changing Everything

The B2B distribution business has been adjusting to the new mask-to-mask business environment by changing how distributors handle inventory, deliver products and communicate with customers. The most difficult adjustment has been letting go of the old sales coverage plan.

August 3, 2020

July 2020 calendar - month page on wooden table in the kitchen

Operations

How to Transform Your Business During a Pandemic: MDM’s Top Blogs of July

Bloggers answer distributor questions on how to manage COVID-19-induced business changes.

July 31, 2020

Research

Tracking COVID-19’s Destructive Path

The severity of the coronavirus crisis has exceeded that of the Great Recession more than 10 years ago, and while distributors haven’t been spared the impact of COVID-19, the industry is faring better than most.

July 28, 2020

aerial photo of the University of Colorado Boulder campus in Boulder Colorado with foothills in the background

Research

Second Quarter 2020 Distribution Markets Forecast

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July 27, 2020

Wooden blocks with percentage sign and down arrow, financial recession crisis, interest rate decline, risk management concept

Sales & Marketing

Commentary: Rethink the Automatic Price-Dropping Response

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July 27, 2020

Business office or store shop is closed/bankrupt business due to the effect of novel Coronavirus (COVID-19) pandemic. Unidentified person wearing mask hanging closed sign in background on front door.

Research

MDM-Baird Distribution Survey: 4 Burning Questions as Pandemic Market Disruption Persists

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July 27, 2020

How ‘Endless Assortment’ Became a Developing Way to Serve Grainger Customers

Sales & Marketing

Pandemic Sales Help Grainger in 2Q, Traditional Product Mix on Upswing

Grainger’s sales dipped 2% last quarter as pandemic-related sales (e.g., PPE) again offset softness in its traditional product line, but non-pandemic sales are showing signs of life.

July 24, 2020

Technology

Pandemic Accelerates the Next Phase of Distribution Analytics

Distributors shift from rear-facing analysis to forward-looking predictive analytics models.

July 24, 2020

China United States trade and American tariffs as two opposing cargo ships as an economic taxation dispute over import and exports concept as a 3D illustration.

Strategy

Tariffs and COVID-19: Case Studies on Distribution Disruption

Industrial distributors Earnest Machine and LINC Systems share the impact of trade wars and the coronavirus on their businesses.

July 24, 2020

Professional workers in hazmat suits disinfecting indoor of cafe or restaurant, pandemic health risk, coronavirus

Strategy

How Distributors Can Help Customers Comply with COVID-19 Safety Rules

Industrial vending machines not only offer customers the opportunity to provide safety and PPE, but also help track employee compliance during times of heightened risk.

July 24, 2020

Analyzing Stockouts to Improve Customer Service

Sales & Marketing

59 Questions for Distributors to Assess Your Pandemic Response

Identify strengths and weaknesses across three business sectors — process, technology and people — to improve ongoing company performance.

July 24, 2020

Operations

Why a Cloud-Based ERP Has Never Been More Important

Cloud technology is here to stay, and the right ERP will help your company navigate not only the COVID-19 crisis but also whatever unknown business disruptions lurk on the horizon.

July 17, 2020

Operations

Can Fastenal Build Relationships with New Transactional Customers?

After seeing a surge in non-traditional business during the pandemic, the Winona, Minnesota-based distributor is looking to create long-term relationships with these newfound customers as normal buying patterns resume.

July 15, 2020

Operations

How Automation Can Enhance Your Customer Service

Automated processes like order-to-cash (O2C) can eliminate human errors, reduce costs and strengthen both your relationship and your wallet share with customers.

July 14, 2020

FleetPride acquires Jim's Truck & Trailer Equipment

Operations

Is It Time to Rethink Your Delivery System as a Distributor?

The old axiom of delivering what your customers want, when they want it and where they want it may be holding your distribution business back.

July 10, 2020

Portrait of call center worker accompanied by his team. Smiling customer support operator at work

Operations

The Problem with Monolithic Sales Coverage Models

Appropriately segmenting customers and aligning sales and marketing service levels help to maximize growth and manage overall cost to serve.

July 10, 2020

Operations

5 Steps for Aligning Working Capital with Customer Needs

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July 10, 2020

Freelancer works on a laptop in the home office. Business work on laptop

Sales & Marketing

Character Traits that Strengthen Remote Sales Management

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July 10, 2020

Operations

June M&A Roundup: Deals Resume After COVID-Related Drought

Mergers and acquisitions among distributors and manufacturers picked up last month after an especially slow April and May, due to concerns over the coronavirus.

July 8, 2020

Operations

The Pandemic’s Effect on E-Commerce and a Major Industry Merger: MDM’s Top Blogs of June

Walmart prioritizes its online business and WESCO becomes the No. 1 electrical distributor with Anixter acquisition.

July 2, 2020

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