Marcone Appliance Parts — a division of HVAC, plumbing and appliance parts distributor mSupply — has partnered with field service management software company ServicePower to make it easier for technicians and service providers to identify and purchase parts for warranty jobs.
The collaboration will streamline operations and speed up procurement for service providers by integrating Marcone’s parts inventory with ServicePower’s AI-driven platform. Doing so will provide more than 13,000 service companies using ServicePower immediate access to more than 300,000 parts, company officials said in a Dec. 11 news release.
“This collaboration underscores our commitment to high-quality service and delivery speed,” mSupply CEO Asterios Satrazemis. “By combining our extensive parts inventory with ServicePower’s field service management expertise, we are setting a new standard for efficiency and ease in the repair industry.”
ServicePower CEO Frank Gelbart added: “Service technicians are the backbone of the customer experience, and they need more than just tools—they need intelligent support. By partnering with Marcone, we’re making it easier than ever for providers to access the right part at the right time. This integration empowers technicians to boost first-time fix rates, reduce costly return visits, and deliver faster, more seamless service, all while driving customer satisfaction and operational sustainability.”
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