Digital commitments are paying off for the 2021 MDM Digital Innovator award winners, thanks to their quick action and customer-centric initiatives.
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The MRO distributor has committed to reinvest the money it’s been saving into growth initiatives. Based on fiscal 3Q results, the company’s plan is working.
Bloomreach’s Jason Hein talks about how a good customer experience is key for both traditional and digital distributors.
MasterB2B panelists take on the topic of company-owned marketplaces in a “unwebinar” hosted by Brian Beck and Andy Hoar.
John O'Kelly, the founder and president of Newcastle Systems, outlines how to get started with warehouse automation — and how it can help your business prosper.
On our latest MDM Podcast, Kevin Short of ORS Nasco said COVID is no excuse for not providing stellar customer service, which is a key component of a strong company culture.
To change company culture for the better, sponsoring employees to pursue higher education through tuition reimbursement is one of the most authentic investments in workplace culture that distribution companies can make.
If you’re only looking at enhancing the linear model that got you here, you may not be looking deep enough at core cost structures and exposures today. Or the ways you could make digital a deeper core competency.
Three key themes from conversations with executives at Fastenal, Winsupply, Lawson Products and W.W. Grainger.
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Alex Moazed, Applico CEO, recently interviewed the leadership team at Faire, which took the top spot among B2B marketplaces.
Artificial intelligence, machine learning, edge compute and 5G technology are poised to play key roles in distributor technology transformation.
MDM editors Elizabeth Galentine and Eric Smith shared an early look at this year’s MDM Top Distributors results during a June 17 webcast.
With a background in event ticketing, Scott Barrows got a front row seat to witness how e-commerce platforms can affect distributor performance. Although in a different market sector, the lessons Barrows learned carry into the way he manages BluePallet, a B2B e-commerce platform currently serving the chemicals vertical.
There is a big difference between sessions and raw new visitor traffic. Distributors have built their businesses on relationships, and sessions are a way of measuring potential budding relationships in the digital environment.
Focus on benefits, training and coaching while setting clear expectations with targeted incentives to increase sales rep use of new technology.
Shake up or break up: Tough truths on digital transformation.
A sneak peek at the accomplishments of MDM’s 2021 Digital Innovator Award winners.
Digital platform consultancy ranks its top 50 B2B marketplaces, focusing exclusively on independent B2B product marketplaces that facilitate the exchange of goods between a business customer and a third party distributor and/or supplier.
