Case Study: Preempting Problems
- One distribution center and five branches, based in Livonia, MI.
- Number of employees: 58
- Key products: Bearings and power transmission
We strive to be problem-solvers in the marketplace by providing end-user training. It's a service the customer values and one that our competition can't easily duplicate. It adds real value to what we offer and helps us build stronger relationships with our end users.
More than eight years ago we began receiving requests from customers for maintenance-related training. We viewed these requests as opportunities for us to grow our business.
We sat down with those customers to determine the specific areas where they needed ...
Sign Up for the MDM Update Newsletter
The MDM update newsletter is your best source for news and trends in the wholesale distribution industry.