January 5, 2026 - Modern Distribution Management

January 5, 2026

A New Look at Account Management: Where It Creates Value, and Where It Doesn’t

Account managers have long been seen as essential. But in many cases, they’re unintentionally creating friction instead of removing it. This piece opines why the role works for only a small subset of customers — and what a more effective, specialist-driven model looks like.

A New Look at Account Management: Where It Creates Value, and Where It Doesn’t Read More »

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