August 23, 2019

Through its Better MRO and MRO Go initiatives, MSC is working to be a consistent source of materials as well as innovation and cost-saving solutions for its customers building a growing sense of loyalty from a changing workforce in the process.

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Committed to leveraging the experience and industry knowledge of its employee base, this industrial distributor continues to grow customer loyalty through ongoing investments in its private label products, accelerated category expansions and more.

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CEO Kathy Mazzarella draws on the distributors distinguished track record of being at the forefront of change and technological advancement to promote employee-led innovation efforts that are creating new pathways to strengthen customer connections and business growth.

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The indirect industrial supply distributor aims to be a one-stop shop with fully integrated procurement and material management programs.

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Contractors can take an online training course offered by Johnstone or participate in training labs at several dozen locations across the country. Its all part of the companys plan to empower its partners, both internally and externally.

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This is the 10th year we have ranked the top distributors, and this year includes more than 150 companies across 15 product categories. While it’s easy to focus on the explosive growth of Amazon Business, MDM's Tom Gale believes the more important trend beyond the continued expansion strategies — by product, territory and customer segments, largely through digital platforms — is how market leaders are strategically translating digital disruption into digital transformation.

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