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A major part of the equation that has built so many incredible ongoing success stories in distribution face-to-face communication and interaction has virtually overnight been removed from the table indefinitely. But the real strength has always been in the depth and quality of our personal relationships, writes MDMs Tom Gale. That won't change.

The title of MDMs newest award is actually a bit of a misnomer. The Future Leader Award implies the recipients will be leading at some indeterminate time beyond the present. But what we found from all nine of our 2020 honorees is that each is making a tangible impact right now, not only on their company and colleagues but also throughout the wider industry.

Todays business environment creates an imperative for change. But what exactly should you change in your business? Nothing, everything, something? Changing your distribution business is expensive and disruptive, and can be catastrophic if not properly planned and executed.

Already a growing strategy for larger global firms, small- to mid-size distributors can benefit the business by bringing HR into overall company planning. Distributors can start by rethinking the HR department label, bringing HR into safety initiatives, ensuring the right leaders are in place and embedding employee relations into recruitment and selection.