During its annual Insights Conference — held May 5-8 in Las Vegas — Epicor announced the formal launch of new agentic AI offering Epicor Prism and predictive ML-based Epicor Grow AI.

According to a May 6 news release, Epicor AI supports over 200 use cases across business functions to drive performance and efficiency. Meanwhile, Epicor Prism, integrated with Epicor Industry ERP Cloud solutions like Prophet 21 and Kinetic, lets connected teams access, analyze and act on ERP data through a chat interface for faster insights and streamlined operations.

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The company said Epicor Prism is improving customer operations by:

• Speeding up onboarding with quick access to Epicor Learning content through the Knowledge Agent.
• Boosting responsiveness by helping employees extract and reformat key information like pricing and terms.
• Enhancing decisions with visual analysis of data, with AI agents suggesting parts, suppliers, and schedules, cutting communication time by up to 40%.
• Accelerating information retrieval with the ECM Agent, which surfaces details from documents like contracts.

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The ERP software provider added that Epicor Grow AI delivers predictive insights by combining ERP, legacy and third-party data on the enterprise-grade Grow Data Platform, which uses interactive pipelines and visual data quality indicators to handle scale and accelerate AI adoption.

“Today’s announcement is a major step forward that delivers on Epicor’s vision to build a collaborative supply chain network using industry-specific AI agents. Customers that use Epicor AI have a real competitive advantage, improving overall business performance, productivity, and efficiencies,” Epicor CEO Steve Murphy said in the news release. “As customers navigate and overcome disruption from external factors such as tariffs, supply chain constraints, and economic pressures, Epicor is empowering them with data to spark actionable insights.”