Lead photo: Epicor Chief Marketing Officer and SVP of Product Kerrie Jordan addresses the Epicor Insights conference crowd during the event on May 18-21 at the Gaylord Opryland in Nashville.

Editor’s Note: This podcast episode is sponsored by Epicor.

Epicor’s annual Insights conference brought more than 4,000 users, partners and staff to Nashville for four days of product announcements, technical sessions, customer conversations and a close look at where ERP software is headed.

In our latest MDM Amplify Podcast episode, I sat down with Kerrie Jordan, Chief Marketing Officer and Senior Vice President of Product at Epicor, to unpack the company’s latest announcements and what they mean for distributors navigating margin pressure, labor constraints, supply chain complexity and rising customer expectations.

A central theme of the conversation is Epicor’s message that ERP is evolving from a “system of record” to a “system of outcomes.” As Jordan explains it, legacy ERP was built to tell businesses what happened. Modern ERP — increasingly enabled by AI — is being designed to surface risks, recommend actions and help users make faster, more informed decisions.

For distributors, that could mean identifying an order at risk, recommending how to recover it, flagging the margin impact of an expedited shipment or helping a customer service team determine whether a Friday delivery promise is realistic.

Jordan — who spoke on Insights’ main stage several times — detailed Epicor’s new agentic AI stack, including Epicor Lux, Prism Agent Foundry, Prism Agent Market and Headless ERP capabilities through Model Context Protocol. She also highlighted the expansion of Ascend with Epicor, which targets a 90-day go-live window for qualified cloud ERP implementations.

Epicor Debuts Agentic AI Platform, Promises 90-Day Cloud ERP Deployments (May 19)

The episode also zooms out to Jordan’s 20-plus years in business software, comparing the adoption curve of AI with earlier technology shifts like B2B eCommerce. Her advice for leaders starts with clarity on business goals.

“As ERP evolves to a system of outcomes, I advise you as a business leader to know the outcomes that you want to achieve in your business. And this is something that is like the first step to using AI.”

— Kerrie Jordan, Epicor CMO and SVP of Product on the MDM Amplify Podcast

We even discuss country music star Miranda Lambert, who was the featured entertainment the night of May 20 to close the last full day of the Insights conference.

Jordan is the host of Epicor’s “Manufacturing the Future Podcast,” which features interviews with various B2B stakeholders that include executives from distributors and manufacturers, consultants and more.

Listen to the full conversation via the audio player above for Jordan’s take on how distributors can modernize ERP, prepare their teams for AI-enabled workflows and retain control over the data that will shape their next phase of growth.

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