After seeing a surge in non-traditional business during the pandemic, the Winona, Minnesota-based distributor is looking to create long-term relationships with these newfound customers as normal buying patterns resume.
Can Fastenal Build Relationships with New Transactional Customers? Read More »
Automated processes like order-to-cash (O2C) can eliminate human errors, reduce costs and strengthen both your relationship and your wallet share with customers.
How Automation Can Enhance Your Customer Service Read More »
The old axiom of delivering what your customers want, when they want it and where they want it may be holding your distribution business back.
Is It Time to Rethink Your Delivery System as a Distributor? Read More »
Appropriately segmenting customers and aligning sales and marketing service levels help to maximize growth and manage overall cost to serve.
The Problem with Monolithic Sales Coverage Models Read More »
Mergers and acquisitions among distributors and manufacturers picked up last month after an especially slow April and May, due to concerns over the coronavirus.Â
June M&A Roundup: Deals Resume After COVID-Related Drought Read More »
Walmart prioritizes its online business and WESCO becomes the No. 1 electrical distributor with Anixter acquisition.
More distributors are taking a rapid and growing interest in sales transformation and rethinking how they enable their sales teams to perform.
The Good, Bad and Ugly of Distribution Sales Transformation Read More »
Why leading distributors like Valin Corporation are putting human resources front and center.
The Strategic Role of HR in a Pandemic Recruiting Environment Read More »
To create a margin-friendly customer service model, examine your firm’s capabilities and responsiveness.
The Capability Tool Kit for Distributors to Define and Differentiate Service Levels Read More »
WESCO International Inc.’s $4.5 billion acquisition of Anixter International Inc. will have repercussions across all distribution channels — not just electrical — according to the panel on last week’s MDM Live.
Beyond Electrical: WESCO-Anixter Deal Will Resonate Across All Channels Read More »
The largest B2B distribution M&A deal finalized Monday, and it is going to have a big impact on electrical, industrial and datacomm distribution.
Anixter and WESCO Complete Market-Shifting Deal: What’s Next? Read More »
The industrial distributors Director of Organizational Development Cory Calderon sees a post-pandemic future with a hybrid remote/onsite work environment, contingent upon scalable software applications and technology upgrades.
How Valin Corporation Managed an Abrupt Remote Work Transition Read More »
Size doesnt matter when it comes to being successful in e-commerce. Walmart recognized that its prior e-commerce team, and perhaps its vision, could only take the company so far. It needed new blood, says Channel Marketing Groups David Gordon.
What Walmart Can Teach Distributors About E-Commerce Read More »
In many cases, distributor sales people report that they cant remember the last time they have reviewed their pricing with their leaders. MDMs John Gunderson shares five steps pricing teams take to maintain margins.
Outside Sales Pricing Support During an Economic Slowdown Read More »
During the past few months, lighting distributor Bulbs.com pivoted to a new customer segment yet also leaned on such core beliefs as strong marketing and data to sustain its business during the pandemic. CEO Mike Connors shared some of the companys COVID-19 playbook.
Bulbs.com Leans on Bevy of Bright Ideas During COVID-19 Read More »
In a recent MDM webcast, Navigating the New Now as a Distributor, Epicors Emma Vas and Mark Jensen discussed key trends that are emerging to help distribution companies thrive. Distributors are finding ways to boost revenue, negotiate supplier relationships, optimize inventory and streamline social distancing.
4 Ways Distributors are Staying on Top of COVID-19 Business Changes Read More »
If you’re a distributor in America today, youve got to get digital quick, says John Caplan, president, North America and Europe, Alibaba.com, who spoke on last weeks MDM Live about why digital has become imperative for distributors to compete.
Alibaba.com US Exec: A Strong Digital Presence is Imperative for Distributors Read More »
More than 13,000 health care and 7,000 government organizations have purchased PPE and other supplies through COVID-19 Supplies site on Amazon Business.
Barry Litwin, CEO of Global Industrial parent company Systemax Inc., says the right digital capabilities can practically eliminate the need for customer service because everything gets done online. He shared the companys digital journey on the most recent episode of MDM Live.
Why ‘Great Customer Service’ Means ‘No Customer Service’ Read More »
Recent economic reports show upward momentum for the overall U.S. economy and the wholesale distribution industry in particular, but not all data points paint a rosy picture, indicating recovery will be a slog.
Is Hope on the Horizon for U.S. Economy, Wholesale Distribution? Read More »
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