The 3 Ps of Outstanding Customer Experience
Devoting equal attention to product, process and people can help distributors create loyal brand promoters.
The 3 Ps of Outstanding Customer Experience Read More »
Articles
It Takes More Than Account Managers to Drive Sales and Profitability
The digital revolution has changed the way customers gather information and buy products.
It Takes More Than Account Managers to Drive Sales and Profitability Read More »
Digital Transformation Success Requires Baby Steps
First, identify common failures that keep distributors from succeeding.
Digital Transformation Success Requires Baby Steps Read More »
Announcing MDM’s 2019 Digital Innovator Award Winners
10 companies at the forefront of e-commerce and technology innovation.
Announcing MDM’s 2019 Digital Innovator Award Winners Read More »
To Differentiate Your Customers’ Online Experience, Change Your Product Descriptors
Distributors can benefit from breaking down products into the facets that define their digital DNA.
To Differentiate Your Customers’ Online Experience, Change Your Product Descriptors Read More »
3 Ways a Sustainable Supply Chain Can Benefit Distributors
Reduce costs, improve efficiency and increase competitiveness.
3 Ways a Sustainable Supply Chain Can Benefit Distributors Read More »
The Analytics of Operational Efficiency in Distribution
Distributors cannot generate high profit rates without high efficiency.
The Analytics of Operational Efficiency in Distribution Read More »
Increasingly Sophisticated AI is Enhancing Business Operations for Distributors
Smarter marketing and tailored customer preferences are among the benefits.
Increasingly Sophisticated AI is Enhancing Business Operations for Distributors Read More »
“What Percentage of Your Sales are Online?” is the Wrong Question to Ask
Meeting customer needs is the most important metric for distributors.
“What Percentage of Your Sales are Online?” is the Wrong Question to Ask Read More »
Identify and Act on Accounts That Eat Your Lunch
These high-volume, low-profit customers can put your company at risk.
Identify and Act on Accounts That Eat Your Lunch Read More »
MDM 2019 Market Leaders Submission Period Now Open
Submit your information to be considered among North Americas 150 largest industrial distributors.
MDM 2019 Market Leaders Submission Period Now Open Read More »
How Distributors Can Retain Top Talent for the Long Haul
Four strategies to prioritize employee happiness (and retention).
How Distributors Can Retain Top Talent for the Long Haul Read More »
MDM Podcast: Lawson Products Continues Transformation Journey
Interview with President & CEO Michael DeCata.
MDM Podcast: Lawson Products Continues Transformation Journey Read More »
Common Mistakes to Avoid in a Profitability Overhaul
Cutting off underperforming customers can cause a lot of trouble for distributors.
Common Mistakes to Avoid in a Profitability Overhaul Read More »
Are You Investing in the Right Areas of Your Business?
How distributors can maximize sales, marketing and service initiatives.
Are You Investing in the Right Areas of Your Business? Read More »
How Uninspiring Value Messages are Hurting Distributors
Value propositions that cannot be backed up with evidence will not lead to differentiation.
How Uninspiring Value Messages are Hurting Distributors Read More »
Industrial Supply Association Relaunches with Channel 2.0 Convention
ISA emphasizes how member groups can optimize roles to stay relevant to customers.
Industrial Supply Association Relaunches with Channel 2.0 Convention Read More »
Data Exchange Apps Yield Financial Gains
IDEA Exchange and IDEA Connector designed to improve productivity, ROI
Data Exchange Apps Yield Financial Gains Read More »
Cloud Is Not a Technology: Why It Matters for Distributors
Oracle CEO shares thoughts on future of technology
Cloud Is Not a Technology: Why It Matters for Distributors Read More »
