MDM Articles Archives - Page 2 of 76 - Modern Distribution Management

Articles

AI’s Customer Service Impacts, and How to Choose the Right Tech Partner

In this sponsored MDM Amplify podcast episode, Canals Co-Founder and CTO Erez Arnon joins to unpack what MDM’s latest AI research reveals about customer service as one of distribution’s highest-impact use cases. Just as importantly, Arnon shares practical guidance on how to vet AI vendors in a crowded, hype-filled market, including key red flags and must-have proof points.

AI’s Customer Service Impacts, and How to Choose the Right Tech Partner Read More »

MDM’s Ludwig Meister Case Study Report Now Available

Ludwig Meister shows how disciplined sequencing — not flashy tech — drives real innovation. Authored by former longtime MDM CEO and Editor Tom Gale, this case study details how the German distributor built a data-driven, AI-enabled operation by prioritizing internal processes, clean data and execution before transforming sales and customer experience.

MDM’s Ludwig Meister Case Study Report Now Available Read More »

Unified Commerce and Agentic AI: A New Blueprint for Profitable Growth

Unified commerce platforms paired with agentic AI are helping distributors eliminate “phantom margin loss,” optimize fulfillment and unlock real-time decision-making — shifting operations from reactive workflows to autonomous, profit-driven systems that boost growth, efficiency and customer experience at scale. This piece explores the work being done here and the factors at play that determine success rates.

Unified Commerce and Agentic AI: A New Blueprint for Profitable Growth Read More »

MDM’s February Premium Monthly Issue Now Available

Our February issue is packed with articles covering special pricing agreement management; our exclusive research on workforce challenges, distributors’ share of digital sales and tariff-driven sourcing adjustments; DNOW’s ERP transition headaches; inside Singer Industrial’s “coordinated autonomy” operating model; a Grainger financials deep dive; our February M&A roundup; a hose products market snapshot; and more.

MDM’s February Premium Monthly Issue Now Available Read More »

How to Turn Fragmented Operations into Intelligent Flow: Your Roadmap to Supply Chain Autonomy

Supply chains built on fragmented systems and manual processes can’t keep pace with rising complexity. This article outlines a practical roadmap to supply chain autonomy — from unified data and system integration to intelligent automation that boosts visibility, resilience and operational performance.

How to Turn Fragmented Operations into Intelligent Flow: Your Roadmap to Supply Chain Autonomy Read More »

Home Depot’s Pro Ecosystem Shows Resilience in Soft Market

SRS Distribution gained roofing share in a historically weak market as Home Depot’s Pro business outperformed DIY in Q4. From HD’s earnings call, we extract executive details shared on pricing strategy, GMS integration and cross-selling momentum across the company’s expanding contractor-focused offering.

Home Depot’s Pro Ecosystem Shows Resilience in Soft Market Read More »

Register for full access

By providing your email, you agree to receive announcements from us and our partners for our newsletter, events, surveys, and partner resources per MDM Terms & Conditions. You can withdraw consent at any time.

Learn More about Custom Reports

Request a Market Prospector Demo

This field is for validation purposes and should be left unchanged.
Name(Required)

Get the MDM Update Newsletter

Wholesale distribution news and trends delivered right to your inbox.

Sign-up for our free newsletter and get:

  • Up-to-date news in a quick-to-read format
  • Free access to webcasts, podcasts and live events
  • Exclusive whitepapers, research and reports
  • And more!